Shipping policy

Thank you for shopping with Purella Care.

Processing Times
Orders are typically processed within 1–3 business days. During launches, holidays, or high-volume periods, processing times may be extended.

Shipping Times
Shipping times may vary depending on your location and selected shipping method. Estimated delivery times are not guaranteed.

Tracking
Once your order ships, tracking information will be sent to the email provided at checkout.

Delays
Purella Care is not responsible for shipping delays caused by carriers, weather conditions, customs, incorrect addresses, or circumstances outside our control.

Incorrect Addresses
Customers are responsible for providing accurate shipping information. Orders shipped to incorrectly entered addresses may not be eligible for replacement or refund.

Lost or Stolen Packages
Purella Care is not responsible for lost, stolen, or marked-as-delivered packages once they have been transferred to the shipping carrier. If an issue occurs, please contact the carrier directly.

Damaged Orders
If your package arrives damaged, please contact us within 3 days of delivery with photos and your order number at nathan@purellacare.com.