Refund policy
Thank you for shopping at Purella Care. We strive to provide high-quality products and excellent customer service. To maintain the quality and integrity of our offerings, we do not accept returns or issue refunds on any items.
Please note the following:
- All Sales Are Final: Once a purchase has been made, it cannot be returned, exchanged, or refunded.
- Damaged or Defective Products: In the rare event that your product arrives damaged or defective, we are happy to assist. Please contact us within 3 days of receiving your item with your order details and a photo of the damaged product, and we will work with you to resolve the issue.
- Non-Refundable: Products cannot be returned or refunded due to change of mind, incorrect selection, or personal preferences. We encourage you to carefully review all product information before making your purchase.
- Customer Support: If you have any questions or concerns about your order, please don't hesitate to reach out to us on the contact page, and we will be happy to assist.
Thank you for understanding and for choosing Purella Care. We appreciate your business!